Terms and Conditions
 
 

Important Note:

I now post to addresses in most countries

Payments

I accept payments via Paypal. You do not need to be already registered with Paypal to make a purchase via your bank account/credit card/debit card through Paypal.

You may also pay by Direct Bank Transfer and payments over the telephone. For payments taken over the telephone, I am not allowed to store or keep your card details by law.

Payments made via any of these methods is 100% secure and any details are encrypted.

You may also pay by cheque if you wish, but please take into account that I will not be able to post your order to you until your cheque has cleared. Most often this takes 5 - 6 working days to clear from the day I bank your cheque.

Whilst only one discount code will apply at any time, any applicable free postage offer can be used in conjunction and this will be applied automatically to qualifying cart values.

Posting

As all my items are handmade, I will aim to get your purchase posted out to you within 2 working days of receiving your cleared payment. However, in most cases, I do post your order within 24 hours of being notified that your payment has cleared.

Postage

I always obtain proof of posting from the Post Office & the postage rates including packaging are as follows:


 
UK  Standard Delivery  1 - 3 Working Days FREE
 Recorded Signed For Delivery  1st Class - 1 - 3 Working Days £3.00
 Special Delivery Before 1pm*  Next Working Day Before 1pm £7.50
*Must be ordered & payment cleared before 10am the day before you wish the delivery to take place









EUROPE - Airmail 

Post Office Guide - Delivery within 3 - 5 working days - £3.50
Tracked International Postage 

Post Office Guide - Delivery within 3 - 5 working days - £11.00

REST OF THE WORLD - Airmail

Post Office Guide - Delivery within 5 - 10 working days - £4.00

Tracked International Postage
Post Office Guide - Delivery within 5 - 10 working days - £13.00

Please note that these are Post Office guidelines only to delivery to the destination country. Actual delivery times to addresses once within the destination country may vary, especially at busy times of the year. 

Any Customs taxes or duties payable outside the UK are your responsibility


Delivery


Delivery will be to the address provided when you place your order. For your security, the delivery address cannot be changed after checkout, so please ensure that the address of your home/office is correct, or add a note at checkout with an alternative address.

Returns

I can accept returns provided that the item(s) is/are returned together with all of its packaging.

Returns are accepted on the basis that the item(s) is/are in their original condition as sold to you and have not been worn, adjusted or altered in any way.

I will not be able to accept returns where the item(s) has/have been altered/adjusted, worn or abused, or for earrings where the seal on the plastic grip bag has been broken/disturbed.


Please contact me within 14 days of receipt prior to any return, so that I can expect your returned item(s). Please return within 14 days of notifying me and, for your protection, obtain proof of posting or use a  signed for postage option. Your item must be returned within 28 days of receipt.

I have signed up to Paypal's 'Returns On Us' programme which means that all you currently have to do is follow this link, complete the details in Paypal's website & they will refund the postage to you should you wish to return an item. Some countries will be excluded from this so please check with Paypal. Their Terms & Conditions can be found here