Delivery & Returns


I now post to addresses in most countries

Payments

I accept payments via Paypal. You do not need to be already registered with Paypal to make a purchase via your bank account/credit card/debit card through them, you can choose to complete your purchase as a guest.

If you wish to buy now & pay later, you can also now choose the Klarna option at checkout.

Please note that I'm not made aware of your card or bank details 

For payments taken over the telephone, I am not allowed to store or keep your card details by law.

Payments made via any of these methods is 100% secure and any details are encrypted.

You may also pay by cheque if you wish, but please take into account that I will not be able to post your order to you until your cheque has cleared. Most often this takes 5 - 6 working days to clear from the day I bank your cheque.

Whilst only one discount code will apply at any time, any applicable free postage offer can be used in conjunction and this will be applied automatically to qualifying cart values.

Posting

As all my items are handmade, I will aim to get your purchase posted out to you within 2 working days of receiving your cleared payment. However, in most cases, I do post your order within 24 hours of being notified that your payment has cleared.

Postage

I always obtain proof of posting from the Post Office & the postage rates including packaging are as follows:

  
UK  Standard Delivery  1 - 3 Working Days FREE
 Recorded Signed For Delivery  1st Class - 1 - 3 Working Days £3.00
 Special Delivery Before 1pm*  Next Working Day   Before 1pm £7.50
Special Delivery On Saturdays Before 1pm* Saturday Before 1pm £11.00
*Must be ordered & payment cleared before 10am the day before you wish the delivery to take place









EUROPE - Airmail 

Post Office Guide - Delivery within 3 - 5 working days - £3.50
Tracked & Signed For International Postage 
Post Office Guide - Delivery within 3 - 5 working days - £11.00

AUSTRALIA - Airmail


Due to the new Goods and Services Tax imposed by the Australian Government, I'm no longer able to post to Australia

REST OF THE WORLD - Airmail

Post Office Guide - Delivery within 5 - 10 working days - £4.20
Tracked & Signed For International Postage
Post Office Guide - Delivery within 5 - 10 working days - £13.00

For US states which have adopted the Goods and Services Tax, I will need to send you an additional bill for this tax or alternatively I won't be able to post to those US states affected by this.

For large and/or heavy International orders where the items are ordered for resale, there will be an additional postage charge. Please note that any resale of my products MUST be agreed with me before placing an order.

Please note that these are Post Office guidelines only to delivery to the destination country. Actual delivery times to addresses once within the destination country may vary, especially at busy times of the year. 

Any Customs taxes or duties payable outside the UK are your responsibility

Delivery

Delivery will be to the address provided when you place your order. For your security, the delivery address cannot be changed after checkout, so please ensure that the address of your home/office is correct, or add a note at checkout with an alternative address.

Returns

I can accept returns provided that the item(s) is/are returned together with all of its packaging.

Returns are accepted on the basis that the item(s) is/are in their original condition as sold to you and have not been worn, adjusted or altered in any way.

I will not be able to accept returns where the item(s) has/have been altered/adjusted, worn or abused, or for earrings where the seal on the plastic grip bag has been broken/disturbed.

Please contact me within 14 days of receipt prior to any return, so that I can expect your returned item(s). Please return within 14 days of notifying me and, for your protection, obtain proof of posting or use a  signed for postage option. Your item must be returned within 28 days of receipt.

Paypal's 'Returns On Us' programme will run until 31st December 2018. This means that if you've paid for your order by Paypal & wish to return it, all you currently have to do is follow this link, complete the details in Paypal's website & they will refund your postage to you should you wish to return an item. Some countries will be excluded from this so please check with Paypal. Their Terms & Conditions can be found here